Terms of Business — Tenants

These terms apply to prospective and current tenants of properties let or managed by 3 Property NE Ltd. They should be read alongside the Tenancy Agreement itself, which takes precedence in case of any conflict.

1. About Us

3 Property NE Ltd (“we”, “us”, “our”) is a letting agent registered in England, company number 14621349, with registered office at 566a Durham Road, Gateshead, England, NE9 6HX. We are members of The Property Ombudsman (membership ) and operate Client Money Protection through (certificate ).

2. Pre-Tenancy Process

1. You view the property and submit an application.
2. You pay a holding deposit equivalent to one week’s rent to reserve the property (see our Tenant Fees page).
3. We carry out Right to Rent, identity, credit and reference checks.
4. If accepted, we issue the tenancy agreement for signing and arrange move-in.

3. Right to Rent Checks

We are required by the Immigration Act 2014 to verify that all occupiers aged 18 and over have a right to rent residential property in England. You will be asked to provide original documents (passport, biometric residence permit, etc.) before a tenancy can commence.

4. Tenancy Type

The majority of our tenancies are Assured Shorthold Tenancies (ASTs) under the Housing Act 1988. The specific type and length of your tenancy will be set out in your tenancy agreement.

5. Deposit Protection

Your deposit will be protected with a government-approved tenancy deposit scheme within 30 days of receipt. We will provide you with the prescribed information confirming which scheme is being used.

6. Rent Payments

Rent is payable monthly in advance by standing order, unless otherwise agreed. The payment date and bank details will be confirmed in your tenancy agreement.

7. Repairs and Maintenance

Report all maintenance issues to us in writing (email is fine) as soon as possible. Emergency issues — such as a burst pipe, total loss of heating in winter, or no electricity — can be reported by phone . We aim to acknowledge non-emergency requests within 2 working days.

8. Property Inspections

We will visit the property periodically (typically every 6 months) to check its condition. You will receive at least 24 hours’ written notice unless an emergency requires immediate access.

9. Renewing or Ending Your Tenancy

We will contact you in advance of your tenancy end date to discuss renewal. If you wish to end your tenancy, please give written notice in accordance with your tenancy agreement (typically one or two months).

10. Complaints

If you have a complaint, please raise it with us first. See our Complaints Procedure for full details.

11. Changes to These Terms

We may update these terms from time to time. The current version is always available on this page.

Last updated: May 2026.