Terms of Business — Landlords

These are our standard terms of business for landlords instructing 3 Property NE Ltd to let or manage a property. A signed Letting / Management Agreement specific to your property will take precedence over these general terms.

1. About Us

3 Property NE Ltd (“we”, “us”, “our”) is a letting agent registered in England, company number 14621349, with registered office at 566a Durham Road, Gateshead, England, NE9 6HX. We are members of The Property Ombudsman (membership ) and provide Client Money Protection through (certificate ).

2. Our Services

We offer three principal services. The specific service and fee structure for your property will be set out in your signed Letting / Management Agreement:

• Tenant Find Only — We market the property, conduct viewings, reference applicants, prepare the tenancy agreement and arrange move-in. You manage the property thereafter.
• Rent Collection — Tenant Find services plus monthly rent collection and chasing of arrears.
• Full Management — Tenant Find plus rent collection, maintenance management, periodic inspections, compliance tracking, and tenant relations for the duration of the tenancy.

3. Landlord Obligations

You are responsible for:

• Ensuring the property is in lettable condition and meets the relevant safety standards (gas, electrical, fire, smoke alarms, etc.).
• Holding a valid Energy Performance Certificate (EPC) with a rating of E or above (unless exempt).
• Holding a valid Gas Safety Certificate (annual) where gas is supplied.
• Holding a valid Electrical Installation Condition Report (EICR), renewed every 5 years.
• Ensuring buildings insurance is in place. Tenants are responsible for contents insurance.
• Notifying your mortgage lender (if applicable) that the property is let.
• Notifying your freeholder (if applicable) where required by the lease.
• Declaring rental income to HMRC.

4. Marketing and Tenant Selection

We market properties through major portals (Rightmove, Zoopla, OnTheMarket) and our own channels. We will not knowingly market a property at a rent we believe to be unachievable. We assess all applicants through credit, employment and previous landlord references, plus statutory Right to Rent checks.

5. Fees and Deductions

Our fees are set out in your Letting / Management Agreement. All fees are stated inclusive of VAT where applicable. Fees are deducted from rental income before transfer to your nominated account.

6. Statements

Where we collect rent, you will receive a monthly statement showing rent received, fees deducted and amounts transferred to you. Statements are available by email.

7. Maintenance and Repairs

Under Full Management, we will arrange routine repairs up to an agreed financial limit without prior authorisation. Larger works will be quoted and presented to you for approval before instruction. Emergency works (e.g. burst pipe, total loss of heating) may be authorised by us up to a reasonable cost to mitigate further damage; you will be notified promptly.

8. Termination of Our Services

Notice periods for ending our services are set out in your Letting / Management Agreement. Termination does not affect our right to fees earned up to that date or fees relating to tenancies introduced by us.

9. Client Money

All client money (rent, deposits, etc.) is held in a designated client account, separate from our trading accounts. Tenant deposits are protected in a government-approved deposit scheme.

10. Conflicts of Interest

We disclose any material conflicts of interest, including where we manage properties that we, our directors or staff own or have a financial interest in. We do not earn commission from contractors used for property maintenance.

11. Complaints

See our Complaints Procedure.

Last updated: May 2026.